Why are the slides in my On Demand program still in the video and not available to toggle/make larger?

Live programs aired prior to the official launch of our new media player were produced with the slides as part of the video. These programs, once available as On Demand program, maintain this formatting. All programs produced after the launch of the new media player have the slides separated from the video, both during live airing and once it’s available on demand. For those programs you’ll have the ability to choose the way you like to learn.

See also: where did my thumbnail go?

See also: Alpha & Beta testing experience: I am seeing double slides.

On what browsers does the media player work?

The browser-based PLI media player will work on most modern web browsers, including Chrome, Edge, Firefox and Safari. For optimal security and performance, we recommend that you use the latest versions of these browsers.

Does the browser-based media player work on tablets?

Yes, the PLI browser-based media player will work on iPhone and Android tablets, however PLI strongly recommends you download our mobile app in order to enjoy the benefits of full mobile integration.

Does the browser-based media player work on mobile handsets?

On a mobile device, the PLI browser-based media player will only launch PLI downloadable programs (MP3, MP4). You can enjoy PLI live programs and streaming on-demand programs, in our mobile app for iPhone or Android. Tablets are able to launch all content (Live, streaming on-demand and downloadable) in the browser-based media player.

Please click here to learn more about our mobile apps for iOS and Android.

How can I make the slides larger?

The thumbnail in the lower right of your screen is initially where the program slides are presented. The slides will advance automatically as the presenter moves through their presentation. If you prefer to see the slides in the bigger window, you can swap the view. To do so, hover over the thumbnail and select “Switch view.”

Can I move the thumbnail to a different position?

The thumbnail, whether showing the slides or the video, can be moved according to your preference. You can move the thumbnail into one of four corners of the media player. There are two ways to do so - either by hovering over the thumbnail and using the Move action in the tool bar, or by dragging and dropping the thumbnail.

Click here to learn how to minimize or find your thumbnail.

Where did the thumbnail go? I lost my video / slides - help! Can I hide the thumbnail?

In the event there are no presentation slides to display, there will be no thumbnail available.

When there are presentation slides, the thumbnail, whether showing the slides or the video, can be minimized if you find it distracting or want to get it out of the way for a particular reason. There are two ways to do so - either by hovering over the thumbnail and using the Minimize action in the tool bar, or by dragging and dropping the thumbnail towards either side of the screen.

Note: If the user has slides maximized and the video in the thumbnail or hidden, and the presenter stops showing slides, the media player will automatically reinstate the video stream to the large window.

See also: Why am I seeing double slides during alpha or beta testing?

See also: Why are the slides in my On Demand program still in the video and not separated out?

 

When minimized, the thumbnail is tucked behind a tab on whichever side of the screen was chosen by the user upon drag, or whichever was closes when the user clicked “Minimize.”

Simply click on the thumbnail tab in order to reveal the thumbnail.

How do I turn on/off transcripts?

In the lower right action bar, select the transcript icon. Almost all PLI programs have transcripts. If the transcript is not yet available, the icon will be grayed out.

Once in transcript mode, to return to the video click on the video button.

Note: slide thumbnail is only available in video mode.

Note: closed captions are only active in video mode.

Click here to learn more about closed captions.

Click here to learn more about thumbnails.

How do move around in a transcript?

Transcripts will automatically scroll as the media progresses. You can scroll down and read further in the transcript without affecting the media playback. You can skip back to real-time by clicking on the presented prompt.

The audio icon on the left shows the real-time position in the media. Clicking on a paragraph of text will skip the media to that position.

 

Settings for transcripts

Users can change the font size, line spacing and theme (dark or light) for the transcripts under the settings menu. Click on the settings icon (gear) in the lower right action bar and follow the prompts.

Learn more about transcripts here

Learn about closed caption settings here

Learn more about live stream settings here

Does PLI offer closed captions?

Most of PLI’s on-demand catalog offers closed captions. Click on the CC icon in the lower right action bar to turn them on.

To request live captioning for a live program, email info@pli.edu up to 48 hours before the program takes place.

Click here to learn more about closed caption settings.

Can I change the size of my closed captions?

Click on the settings icon (gear) in the lower right action bar and follow the prompts.

Click here to learn more about closed captions

Can I increase or decrease the quality of my Live program stream?

PLI automatically tries to send the highest quality video stream that your connection can handle. The system is constantly negotiating between the quality (size) of the video being sent and the size the user’s connection can handle without buffering. The user can specify what size file the would like to receive by clicking on the settings icon (gear) in the lower right action bar and selecting Quality.

Each time the user launches the PLI player, Auto is the default setting.

I am experiencing a lot of buffering, what can I do?

• Check your network connection and make sure you are able to access other sites and services.
• Try a different network connection - for example, if you are on a mobile network, try to connect to a wifi network, or vice versa.
• If you are using a public wi-fi spot, a coffee shop wi-fi spot or the like, please know that many of these types of connection specifically block or slow high-data connections, like those used for video streaming.
• Select a lower quality video stream.
• Try reloading the PLI media player.

Click here to read more about selecting a lower quality video stream.

I received an error in the media player, what can I do?

• • In most cases, simply reloading the browser page will help solve the problem.
  • If that doesn’t work, please make sure you have purchased the program and have rights to watch it.
    • On pli.edu, go to your account and go to My Programs. Find the program you wish to watch and launch the media player from there.
  • Call customer service

Does the media player save my progress?

Yes, the media player has been updated so that your progress is saved across all the different programs you may be watching. If you use both our web-based player and our mobile app, your progress is shared between the two.

The progress bar on segment thumbnails reflects your current position within the program and indicates where in the program you will resume watching. 

The progress bar does not reflect how much time you have logged against a program for credit-related purposes, especially if you tend to skip around the video or transcripts. A more accurate representation can be found in your CLE time card under the Credit menu.

Please click here to learn more about CLE time cards and requesting credit.

Please click here to learn more about continue watching resumption points.

How does the media player calculate where to resume my program for Continue Watching?

The media player creates a resumption point that reflects your last known position within a program, not your farthest position in a program. This is the time that is used for Continue Watching.

Example: if you were skipping around a video or transcript and jumped towards the end of the program, say time 45:00 but then jumped back towards the beginning to time 11:00, then closed out of the media player after watching for a few minutes to 13:00, your last known position, 13:00, will be your resumption point.

How do I verify attendance in the browser-based media player?

In order to verify your attendance, simply click the “Verify attendance” button when the browser-based player presents the alert to you while watching a streaming program.

A chime will sound when the alert presents. You have the option to silence these alerts.

If you are watching a PLI program in your mobile browser (tablet or phone) and your screen auto-locks, you will not see or hear the the alert. PLI strongly recommends you download our mobile app in order to enjoy the benefits of full mobile integration, including the ability to receive an attendance alert when your phone is locked.

For information about attendance tracking in our mobile app, please click here.

For information about attendance tracking for our downloadable programs, please click here.

Why did my video pause on its own?

If you are watching a streaming on demand video and haven’t verified your attendance, the video playback will pause. PLI will also stop prompting you to verify your attendance. Once you return to the program and verify your attendance, playback and time tracking will resume.

Please note: It is not possible to pause Live programming.

How do I submit for credit for programs?

To submit for credit, click on the Credit button at the top of the right-side main navigation bar. You will be presented with your CLE timecard, which shows you how much time you have accrued for each segment in a program.

If you notice there is a segment you have yet to finish, you can click on the entry to quickly jump to that segment to finish watching. Once you have watched all the content you wish from this program, click “Request Credit” at the bottom of screen.

Please note: During a live program, you can see how much time you have accrued, but you can not jump to another session.

You will now be presented with your CLE timecard to review once more, as well as a listing of the licenses on your profile. From this screen you can add a license from your PLI profile by clicking “Add a License”. Hit “Edit” in order to update or delete a license. Please note: deleting a license here will delete it from your PLI profile. Additionally, you may wish to keep a license on your profile, but not request credit for it - in which case, simply toggle the license off.

 

Once your licenses are in order, scroll down and click Continue.

Fill out the program evaluation, then click “Submit Request.”

Where do I find the materials for the program?

Materials for the program are found by clicking on the Materials button in the right-side main navigation bar. You will be directed to download the PDF or to read more on PLI PLUS.

Where do I find the schedule for the live program?

The live program schedule is found by clicking on the Schedule button in the right-side main navigation bar.

Please note: this button is only available during live programs.

Click here to learn more about how to find segments in our On Demand programming.

How do I participate in a poll during a live program?

During a live program, the faculty may ask the audience a question and ask for them to respond. When this happens, the media player will automatically slide open the side panel and display the polling options. From here you can participate in the poll. To dismiss the panel, simply click on the x in the upper right.

If you have closed the panel but would like to see the poll again, or review the results of a previously asked poll, click on the Poll/QA button in the right-side main navigation bar.

Please note: this button is only available during live programs.

Please note: During a live program, if you are in full screen and a poll question is presented, you will automatically be removed from full screen in order for the media player to open the panel.

How do I ask faculty a question during a live program?

Clicking on the Poll/QA button in the right-side main navigation bar will bring up a panel that shows previously asked poll questions as well as the Q&A section.

The Q&A section allows you to review questions already submitted to faculty, and to upvote those you would like answered by clicking on the arrow on the left. To ask your own question, click the “Ask a question” button, fill out the form and hit Send.

Please note: this button is only available during live programs.

Click here to learn more about asking faculty a question in our On Demand programming.

  

Where do I find the Faculty that is part of this program?

The faculty associated with this program is found by clicking on the Faculty button in the right-side main navigation bar. You can see the faculty for this segment or across the full program. Click on the faculty entry to learn more about a faculty member.

Where do I find the other segments that are part of this program?

As a PLI member, or a retail user who has purchased the full program you can access all the segments from a single Program by simply clicking on the Segments button in the right-side main navigation bar.

To read more about the segment, click See details.

If you are not a member and have not purchased the full program, you must navigate back to PLI.edu and purchase other segments separately.

What are Notes in the PLI media player?

Notes is a feature of the PLI media player that allows you to take notes while watching a PLI on-demand program. The note will be recorded along with the timestamp of the video at the point where you hit “New Note.” To create a note, click on Notes in the right-side main navigation bar, then click “New Note.” Type the note you wish to take, then hit Save.

You can view the notes you took during a single segment, or across the full program. Click on a note to jump to that point in the program.

Edit or delete a note by clicking on the three dot menu.

You have access to your notes while you have access to your Program. Once your program access expires, your notes are no longer available.

Please note: Currently, Notes is only available for On Demand programs. The Notes feature is not yet available during Live programming.

 

I have a question for one of the faculty - what can I do?

The Q&A section of the PLI media player allows users to ask faculty a question, as well as see other questions that have been asked and answered by other users. To ask a question, click on Q&A in the right-side main navigation bar, then click “Ask Faculty a Question.”

 

I need support with the media player, what can I do?

Click on Support in the right-side main navigation bar to report a problem, contact PLI or view our Help Center. 

How do I take an exam for my CPE credit?

Some licenses require you to pass an exam in order to submit for credit. In order to be presented with the prompts to take the exam, make sure you have the appropriate license on your account. Only those with the CPE license on their account will be prompted for the mid-program review and the final exam.

To access the review & exam, click on Credit at the top of the right-side navigation. Click on Take Review & Exam.

Your exam status will be shown on this panel. If you’ve taken and passed the exam, your status will be reflected here, and on the credit submission screen.

If you do not wish to take the exam and want to submit for credit regardless, click on the Progress tab and then on Request Credit

If you have passed the exam but the prompt looks grayed out, make sure that your exam-requiring license (usually CPE-NASBA) is present on your profile and toggle on.

How do I watch downloadable programs?

If you have purchased an audio (MP3) or video (MP4) download, select ‘Download’ from My Programs. The download player will launch, which will stream the MP3 or MP4 version of the program you purchased. If you wish to download the file to your machine in order to watch while offline, say on a plane, select the Download button in the lower-right action bar. This will initiate the download.

To watch the program, simply locate the file on your machine and watch it in the player of your choice.

For information about downloading programs in our mobile app, please click here.

How do I verify my attendance for downloadable programs?

To verify your attendance for downloadable programs, please make note of the six digit authorization code that will be shown and announced at some point during the program. This code must be entered when you submit for credit.

For information on verifying attendance in our streaming programs, please click here.

For information on verifying attendance in our mobile programs, please click here.

How do I submit for credit for downloadable programs?

To submit for credit for downloadable programs, you must be connected to the internet. Once connected, go to My Programs and launch the downloadable program in the PLI browser-based player. In right-side nav bar, click on the top most item: Credit. If prompted, then select the button Request Credit.

Verify your licenses, then enter the 6 digit code that was presented during the program. Click continue, fill out the program evaluation, then hit submit.